Since our products are perishable, our refund policy varies depending on your situation.
You must contact us within 7 days of receiving your order if you have received defective or damaged items. It will be possible to receive an exchange or refund of the value of the good according to our availability of delivery, our availability of products and according to the agreement taken between the 2 parts.
Customer service will contact you as soon as possible. If approved, they will offer you your exchange date or refund depending on the situation. Your refund will be charged to your original credit card or payment method automatically within a few days.
If your refund is delayed or you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
If you have done all of the above and still have not received your refund, contact us at firstname.lastname@example.org.
WILD TREES AND MINIATURE TREES
Since these trees are natural trees without trimming, it is not possible to claim an exchange or refund if the appearance is not to your satisfaction.
EXCHANGES (IF APPLICABLE)
We will only replace items that are initially defective or damaged. You must replace them with the same items if availability permits. You must complete the complaint form within 7 days of receiving your order.
REFUNDS (IF APPLICABLE)
We only refund items that are initially defective or damaged. Depending on the agreement between the 2 parties and the condition of the item received, we will partially or fully refund the value of the items. Shipping costs are not refundable. You must complete the complaint form within 7 days of receiving your order.
It is not possible to make returns once the item has been received.