FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What is the difference between each type of tree? How can I modify my order Does the delivery person install the tree? What is the difference between the qualities of tree? How can I change my delivery date? I would like to do a fundraising campaign

Help by categories

Fir trees

In this section, you will find information on the features of our trees.
Orders

Explore the most frequently asked questions about ordering.
Payment

For more information on accepted payment methods, check out this section.
Delivery

To learn more about the delivery service, delivery options and areas served, click here!
After sales service

Your satisfaction is important to us. If you are not satisfied with your tree, find out here what we can do for you.
Fundraising

Looking for a simple and original way to raise funds for your organization? Learn more about fundraising in partnership with Bôsapin.
Customer account

In this section, you will find information on creating a customer account and updating your information.
Other questions

For answers to other frequently asked questions, head over to this section.